by Wanda Loskot
A couple of weeks ago I received a phone call from the local Lane Bryant store. It was quite surprising. I just
was at their store a few days earlier and thought they called to let me know that there was something wrong with
the item I purchased or that I forgot something. I was mistaken...
Here is how the conversation went:
Mrs Loskot, this is Stephanie from Lane Bryant store,
may I take a moment of your time?
You signed up to receive information about our special sales. Did you visit our store recently?
Yes, I did, I said, Just a couple of days ago.
Oh great! Did you see something you liked but for some reason you didn't buy?
As a matter of fact, I was considering a dress, but it is a bit pricey and I need to think about it for awhile.
Mrs. Loskot, I have something that you might like, she said. I could hear a smile in her voice and I liked it.
I am calling to let you know about our upcoming special next week. For every 50 dollars you spend at Lane Bryant, we will give you a 25 dollar gift certificate toward your next purchase. So, you might want to wait with the purchase of this dress until next week ...
Thanks a lot! I said. This is very nice news!
Is there anything I could do for you today?, Stephanie asked.
No, everything is fine -- thanks for asking
Thank you for your time, Mrs.Loskot, we are looking forward to seeing you at the store.
This phone conversation left me smiling and made me think.
Years ago, I trained sales crew of the large department stores chain and part of my agenda was teaching them to do the same kind of calls. I don't think many of them really did it, once they left my training room....
I bet you didn't get too many calls like that, did you? It's precisely because calls like that are very rare - they are so effective!
One of the biggest secrets of success in business is doing consistently a few little things that your competition is
not doing. For example calls like these.
copyright 2000 by Wanda Loskot. All rights reserved.
Wanda Loskot is a personal business coach - are you ready to get paid what you're really worth, doing what you LOVE?